Terms of service
Terms of Service
Welcome to VELORIVA. These Terms of Service govern your access to and use of our website, products, and services.
By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
For any questions regarding these Terms, please contact us at VELORIVA555@GMAIL.COM
1. Account Terms
You may be required to provide certain information to create an account or place an order, including your name, email address, phone number, billing address, and shipping address.
You agree that:
- The information you provide is accurate, complete, and up to date.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for activities carried out through your account.
- You will notify us promptly if you believe your account has been accessed without authorisation.
- You will not use another person's account or identity without permission.
We reserve the right to suspend, restrict, or terminate an account where we reasonably believe there has been misuse, fraud, violation of these Terms, or unlawful activity.
2. Eligibility
By using this website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.
If you are below the applicable legal age to independently enter into such transactions, you should use our services only with the involvement and supervision of a parent or legal guardian.
3. Products and Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, prices, and other information displayed on our website are accurate.
However:
- Colours may appear differently depending on your device or screen.
- Minor variations may occur between product images and the actual product.
- Product specifications may change where reasonably necessary.
- Availability may change without prior notice.
We do not guarantee that every product description, image, specification, or other website content will always be completely accurate, current, or error-free.
If you receive a product that materially differs from its description, please contact us at VELORIVA555@GMAIL.COM in accordance with our Returns and Refunds Policy.
4. Pricing and Payment
All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.
Prices may include or exclude applicable taxes as indicated at checkout.
We reserve the right to change product prices, discounts, offers, or promotions at any time. Any price change will not affect an order that has already been accepted and confirmed, except where permitted by law or where an obvious pricing error has occurred.
We accept payment methods made available at checkout, which may include:
- Credit or debit cards
- UPI
- Net banking
- Digital wallets
- Cash on Delivery, where available
- Other payment methods offered through our payment partners
Payments may be processed by third-party payment service providers. You agree to provide valid and authorised payment information.
If a payment fails, is reversed, or is suspected to be fraudulent or unauthorised, we may cancel or hold the relevant order.
5. Order Placement and Acceptance
Placing an order on our website constitutes an offer by you to purchase the selected products.
After you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method. An order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been finally accepted.
We reserve the right to accept, reject, cancel, or limit an order for reasons including:
- Product availability
- Incorrect product or pricing information
- Payment problems
- Suspected fraud or unauthorised activity
- Shipping restrictions
- Errors in the order
- Violation of these Terms
- Other legitimate business or legal reasons
If we cancel an order for which payment has already been received, we will initiate an appropriate refund in accordance with our refund process and applicable law.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe shown at checkout or communicated to you.
Typical delivery time:
5-7 business days
Delivery times are estimates and may vary depending on:
- Your delivery location
- Courier availability
- Weather conditions
- Public holidays
- Transportation disruptions
- High-demand periods
- Force majeure events
- Incorrect or incomplete address information
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our reasonable control.
You are responsible for providing a correct and complete delivery address and contact information.
If an order cannot be delivered because of an incorrect address, repeated delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges or other consequences may apply where permitted by law.
7. Returns, Replacements and Refunds
Our returns, replacements, cancellations, and refund procedures are governed by our [RETURNS AND REFUND POLICY LINK/NAME].
Depending on the product and applicable law, you may be eligible for a return, replacement, exchange, or refund where:
- The product is defective or damaged upon delivery.
- The wrong product was delivered.
- The product materially differs from its description.
- Another return condition specified in our policy is satisfied.
Certain products may not be eligible for return because of their nature, hygiene considerations, customisation, perishability, or other applicable restrictions. Any such exclusions will be communicated in our applicable return policy.
Customers may be required to provide photographs, videos, order information, or other reasonable evidence to help us verify a damaged, defective, or incorrect product claim.
Refunds, where approved, will generally be processed through the original payment method or another appropriate method, subject to applicable payment-provider and banking timelines.
For questions regarding returns or refunds, contact:
Email: VELORIVA555@GMAIL.COM
8. Order Cancellation
You may request cancellation of an order by contacting us at [EMAIL ADDRESS] as soon as possible.
Cancellation may not be possible once an order has been processed, packed, dispatched, or otherwise entered the fulfilment process.
Where cancellation is accepted and payment has already been received, the applicable refund will be processed in accordance with our refund policy and applicable law.
9. Promotions and Discounts
From time to time, we may offer promotional discounts, coupons, referral offers, or other special promotions.
Promotional offers may have separate terms, including:
- Expiry dates
- Minimum purchase requirements
- Product exclusions
- Usage limits
- One-time-use restrictions
Unless otherwise stated, promotions cannot be combined with other offers and have no cash value.
We reserve the right to modify or withdraw a promotion where permitted by law.
10. Prohibited Uses
You agree not to use our website or services:
- For any unlawful or fraudulent purpose.
- To violate any applicable Indian or other applicable law.
- To impersonate another person or entity.
- To provide false or misleading information.
- To interfere with the operation or security of our website.
- To attempt unauthorised access to our systems or accounts.
- To introduce viruses, malware, or other harmful code.
- To scrape, copy, reproduce, or exploit website content without permission.
- To use automated systems to access the website in a manner that disrupts our services.
- To engage in fraudulent transactions, payment abuse, or chargeback fraud.
- To infringe our intellectual-property rights or the rights of others.
- To use our website in a manner that could harm our business, customers, service providers, or reputation.
We reserve the right to restrict or terminate access where we reasonably believe prohibited activity has occurred.
11. Intellectual Property
Unless otherwise stated, the content of [STORE NAME], including logos, trademarks, product images, photographs, graphics, designs, text, videos, website layout, and other materials, is owned by or licensed to us.
You may access and use the website for personal, lawful shopping purposes.
You may not reproduce, distribute, modify, sell, publish, copy, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.
12. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.
Third-party services may have their own terms and privacy policies. We are not responsible for the independent practices, availability, content, or policies of third-party services to the extent permitted by applicable law.
Our website may also contain links to third-party websites. Visiting such websites is at your own discretion and subject to their respective terms.
13. Disclaimer
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- The website will always be free from errors.
- All website information will always be completely current or error-free.
- The website will be compatible with every device or browser.
Nothing in these Terms is intended to exclude or restrict any consumer right, warranty, remedy, or protection that cannot lawfully be excluded or restricted under applicable Indian law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, [STORE NAME], its owners, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or products, except where such liability cannot lawfully be excluded.
Our liability, where legally permitted to be limited, will be limited to the amount you paid for the specific product or service giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability arising from fraud or other matters for which exclusion is prohibited.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms.
- Your unlawful use of the website.
- Your misuse of our services.
- Your infringement of another person's rights.
- Fraudulent or unauthorised activity associated with your account.
This section will apply only to the extent permitted by applicable law.
16. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, epidemics, pandemics, war, terrorism, government actions, strikes, transportation disruptions, internet or telecommunications failures, or other similar events.
Where reasonably possible, we will take appropriate steps to minimise the impact of such events.
17. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, technology, or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law and Indian Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes arising out of or relating to these Terms, our website, or your purchases shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].
Nothing in this section is intended to prevent a consumer from exercising any right or remedy available under applicable Indian consumer-protection laws.
20. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, and the remaining provisions shall continue in full force to the extent permitted by law.
21. Entire Agreement
These Terms, together with our Privacy Policy, Returns and Refund Policy, and any other policies specifically referenced on our website, constitute the terms governing your use of [STORE NAME] and your purchases from us, except where additional terms are expressly provided.
22. Contact Us
If you have questions, complaints, or concerns regarding these Terms, orders, products, returns, or our services, please contact us:
VELORIVA.IN
Email: VELORIVA555@GMAIL.COM
We will make reasonable efforts to respond to customer enquiries and complaints within 5-7 business days.