Shipping policy

At VELORIVA, we understand that fast, safe, and reliable delivery is an important part of a great shopping experience. We work with trusted shipping and logistics partners to make sure your order reaches you safely and on time.

1. Order Processing

Once you place an order with VELORIVA, we begin processing it as soon as possible.

Orders are generally processed and dispatched within:

5-7 business days

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information through [EMAIL/SMS/WHATSAPP].

2. Delivery Time

After dispatch, the estimated delivery time is:

5-7 BUSINESS DAYS

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Remote and rural locations may require additional delivery time.

The delivery estimate displayed at checkout or communicated after your order should be treated as an estimate rather than a guaranteed delivery date, unless specifically stated otherwise.

3. Shipping Charges

Shipping charges, if applicable, will be displayed clearly at checkout before you complete your purchase.

Our current shipping charges are:

- Standard Shipping: [₹X / FREE ABOVE ₹X]

- Express Shipping: [₹X, IF AVAILABLE]

- Cash on Delivery: [₹X / FREE, IF AVAILABLE]

We may occasionally offer free-shipping promotions or other delivery offers. The terms of such offers will be communicated at the time of the promotion.

4. Shipping Locations

We currently ship to:

[ALL INDIA / SELECTED PIN CODES / SPECIFIC STATES]

Before placing your order, please ensure that the delivery address and PIN code are correct and serviceable.

If your location is not serviceable, we will contact you using the information provided with your order and may offer an alternative delivery option or cancellation/refund where applicable.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You can use the tracking details to monitor the progress of your shipment through our shipping partner.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our reasonable control, including:

- Severe weather

- Natural disasters

- Public holidays

- Transportation disruptions

- Courier delays

- High order volumes

- Incorrect or incomplete address information

- Remote-location delivery

- Government restrictions

- Unforeseen logistical issues

If your order is significantly delayed, please contact us at [EMAIL ADDRESS], and we will do our best to assist you.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address, including:

- Full name

- House/Flat number

- Street/locality

- City

- State

- PIN code

- Valid phone number

If an order cannot be delivered because of an incorrect or incomplete address, or because the recipient is repeatedly unavailable, additional shipping charges may apply for re-delivery where permitted.

If the package is returned to us by the courier, please contact us at [EMAIL ADDRESS] to discuss the available options.

8. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

Please ensure that someone is available to receive the order at the provided address.

If delivery fails because of circumstances attributable to the customer, such as refusal to accept the package or repeated unavailability, additional delivery charges may apply for re-shipment where applicable.

9. Damaged Packages

We carefully package our products before dispatch.

If your package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend:

1. Taking clear photographs or videos of the package before opening it.

2. Recording the condition of the package and product after opening.

3. Contacting VELORIVA as soon as possible at VELORIVA555@GMAIL.COM

If the product itself is damaged or defective, please refer to our Return & Refund Policy.

10. Lost or Missing Orders

If your tracking information shows that an order has been delivered but you have not received it, please contact us at [VELORIVA555@GMAIL.COM as soon as possible.

We may coordinate with the shipping provider to investigate the delivery.

Please provide your order number and any relevant delivery information so that we can assist you more quickly.

11. Multiple Products in One Order

If your order contains multiple products, we may ship them together or separately depending on product availability, warehouse location, or logistical requirements.

If products are shipped separately, you may receive separate tracking information.

You will not be charged additional shipping fees solely because we split an order into multiple shipments, unless otherwise clearly stated at checkout.

12. Cash on Delivery

Cash on Delivery (“COD”) may be available for selected products, locations, or orders.

COD availability may depend on your PIN code, order value, product type, and courier serviceability.

Where COD is available, any applicable COD charges will be displayed at checkout before you place the order.

13. Shipping Partners

We may use trusted third-party courier and logistics providers to deliver orders.

Our shipping partners may include:

- [SHIPROCKET]

- [DELHIVERY]

- [BLUEDART]

- [EKART]

- [OTHER SHIPPING PARTNER]

Once an order has been handed over to the courier, certain aspects of the delivery process are handled by the courier provider. However, VELORIVA will make reasonable efforts to assist you with delivery-related issues.

14. Contact Us

If you have any questions about shipping or delivery, please contact us:

[STORE NAME: VELORIVA]

Email: VELORIVA555@GMAIL.COM

We are committed to providing a smooth and reliable delivery experience and will do our best to assist you whenever a shipping issue occurs.

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Thank you for choosing VELORIVA.

Quality products. Reliable service. Delivered with care.