Refund policy
Return & Refund
At VELORIVA, we want you to feel confident when shopping with us. If your purchase doesn't work out, we're here to make the return, replacement, or refund process as simple and transparent as possible.
1. Return Eligibility
You may request a return if:
- The product is damaged or defective.
- You received the wrong product.
- The product is materially different from its description.
- The product is eligible for return under the conditions mentioned on its product page.
- The product is unused, where applicable, and returned with its original packaging, tags, accessories, manuals, and other included items.
To be eligible for a return, you must contact us within [X DAYS] of receiving your order.
Some products may have different return conditions because of their nature. Please check the product page before placing your order.
2. Return Timeframe
Return requests must be submitted within 2 DAYS of delivery.
To initiate a return, contact us at:
Email: VELORIVA555@GMAIL.COM
Please include:
- Order number
- Name used for the order
- Product name
- Reason for the return
- Photographs or videos, where applicable
- Any other information reasonably required to process your request
Requests submitted after the applicable return period may not be accepted, except where required by applicable law or in exceptional circumstances approved by us.
3. Damaged, Defective, or Incorrect Products
We take care to ensure that your order reaches you safely. If your product arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible and preferably within [X DAYS] of delivery.
For damaged or defective products, we may request clear photographs or a short video showing the issue so that we can investigate the claim.
Depending on the circumstances, we may offer:
- A replacement at no additional cost;
- A repair, where appropriate;
- A refund; or
- Another appropriate remedy permitted under applicable law.
If the product was damaged during delivery or the wrong product was sent due to an error on our part, we will make reasonable efforts to resolve the issue without charging you return shipping costs.
4. Return Approval and Process
Please do not send products back without first contacting us and receiving return instructions.
Once your return request is received, we will review the information and let you know whether the return has been approved.
If approved, we will provide instructions for returning the product.
Returned products may be inspected after receipt to verify their condition and eligibility.
A return may be rejected or a refund may be adjusted where a product has been materially used, damaged after delivery due to customer handling, or returned without required accessories or components, subject to applicable law.
5. Refund Process
Once we receive and inspect an approved return, we will notify you regarding the status of your refund.
If approved, the refund will generally be initiated within:
5–7 business days
The actual time for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or bank.
Where possible, refunds will normally be made to the original payment method used for the purchase.
For Cash on Delivery orders, refunds may require additional information such as bank account or UPI details.
We are not responsible for delays caused solely by banks, payment gateways, or other third-party payment providers after the refund has been successfully initiated by us.
6. Exchanges and Replacements
Where applicable, we may offer an exchange or replacement instead of a refund.
An exchange may be available for:
- Wrong product received
- Damaged product
- Defective product
- Incorrect size/variant, where specifically offered for that product
Exchange availability depends on product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
7. Return Shipping Costs
If the return is due to our error:
If you received a damaged, defective, incorrect, or materially misdescribed product, [STORE NAME] will generally cover the reasonable return shipping cost, subject to verification and applicable law.
If the return is due to a change of mind:
For eligible change-of-mind returns, return shipping costs will be:
[FREE / PAID BY CUSTOMER / DEDUCTED FROM REFUND]
Any applicable shipping charges will be clearly communicated before the return is processed.
Original shipping charges are:
[REFUNDABLE / NON-REFUNDABLE / REFUNDABLE IN SPECIFIED CIRCUMSTANCES]
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
8. Non-Returnable Items
For reasons of hygiene, safety, customisation, perishability, or product-specific restrictions, certain items may not be eligible for return.
Non-returnable products may include:
- [PRODUCT CATEGORY]
- [PERSONALISED/CUSTOM-MADE PRODUCTS]
- [PERISHABLE PRODUCTS]
- [HYGIENE-SENSITIVE PRODUCTS]
- [OTHER NON-RETURNABLE ITEMS]
The applicable return restriction will be communicated on the relevant product page where appropriate.
Defective, damaged, incorrect, or otherwise legally protected claims will be handled in accordance with applicable law, even where an item is otherwise listed as non-returnable.
9. Products Returned Without Approval
Please contact us before sending a product back.
Products returned without following the required return procedure may experience processing delays and may not be accepted where the return does not meet the applicable eligibility requirements.
10. Refunds for Cancelled Orders
If you successfully cancel an eligible order before it has been processed or dispatched, any applicable refund will be initiated within 2 DAYS
If an order has already been dispatched, you may need to follow the applicable return process instead of cancellation.
11. Refunds for Unavailable or Cancelled Orders
If we are unable to fulfil an accepted order because the product is unavailable or due to another reason attributable to us, we will notify you and, where payment has already been received, initiate an appropriate refund.
The refund will generally be processed using the original payment method, subject to applicable payment-provider procedures.
12. Customer Responsibility
To help us process your return quickly, please:
- Provide accurate order and contact information.
- Submit your request within the applicable timeframe.
- Follow the return instructions we provide.
- Package the product securely where you are responsible for return shipping.
- Include the required accessories and documentation where applicable.
- Keep the return shipment receipt or tracking information until the return is resolved.
13. Exceptions and Consumer Rights
We aim to apply this policy fairly and consistently.
However, nothing in this Return and Refund Policy is intended to remove, restrict, or replace any mandatory consumer right, guarantee, warranty, or remedy available to you under applicable Indian law.
Where applicable law provides you with a greater right than this policy, the applicable legal right will prevail.
14. Contact Us
If you have questions about returns, replacements, exchanges, or refunds, please contact
VELORIVA.IN
Email: VELORIVA555@GMAIL.COM
We are committed to handling genuine return and refund requests fairly and providing reasonable assistance throughout the process.
Thank you for shopping with VELORIVA.IN